Refund policy
1-Year Limited Warranty & Jewelry Care
At Stelsae Maison, we offer a 1-Year Limited Warranty on selected manufacturing defects. This warranty covers issues such as loose stones due to manufacturing faults and clasp or latch defects on necklaces and bracelets. Repairs or replacements are provided at our discretion after inspection.
Please note that the warranty does not cover damage caused by improper use, misuse, negligence, normal wear and tear, exposure to chemicals, water damage, loss of polish, and chips due to improper storage, or unauthorized repairs or alterations.
To maintain the beauty and longevity of your jewelry, we recommend storing all pieces in their provided care pouches when not in use. Avoid contact with sweat, lotions, cosmetics, hairspray, cleaning products, and other chemicals. Always apply perfume, body sprays, and skincare products before wearing your jewelry, allowing them to dry completely first. Remove jewelry before exercising, swimming, showering, or sleeping to ensure longevity. Remember.
Proper care will help preserve the finish, shine, and durability of your jewelry for years to come.
RETURN FAQ's
How do I return my item ?
To return an item, use our returns portal within 14 day of receiving your order. Items must be unworn, with all tags and labels intact, and in their original condition. This service is currently limited to domestic orders.
CAN I EXCHANGE MY ITEM?
Yes, exchanges are accepted within 7 days of delivery. Items must be unworn and in their original condition, with all tags and labels intact.
WHEN WILL I RECEIVE MY REFUND?
Refunds are processed within 12 business days (up to 20 days during peak seasons) and credited directly to your bank account after the returned item passes our Quality Control (QC) inspection.
RETURN T&C's
WHAT ARE THE GENERAL TERMS AND CONDITIONS FOR RETURN?
Items must be returned within 14 days of delivery.
All items must be unworn, in their original condition, and include all tags and packaging.
Returns are currently limited to domestic orders.
Refunds will be processed only after the returned item passes our Quality Control inspection.
Approved refunds will be credited directly to your bank account within 12 business days (up to 20 days during peak seasons).
ANY CHARGES ON RETURNS?
No, returns and exchanges are completely free. We also cover return shipping costs, ensuring a hassle-free experience for you.
WHAT IF MY ITEM IS FAULTY OR DEFECTIVE?
If you receive a faulty or defective item, notify us immediately at care@stelsaemaison.ca within 48 hours of delivery. We will assist you with a replacement or refund. Faulty items reported after this timeframe may not be eligible for exchange or refund.
HOW DO EXCHANGES WORK ?
EXCHANGES ARE ACCEPTED WITHIN 7 DAYS OF DELIVERY
Items must be unworn and in their original condition. We do not charge any fees for exchanges, and return shipping costs are also covered by us.
RETURN AND EXCHANGE POLICY :
To start a return, you can contact us at care@stelsaemaison.ca.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at care@stelsaemaison.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately WITHIN 48 HOURS if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EXCHANGES ONLY ACCEPTED WITHIN 7 DAYS OF DELIVERY.